Help and FAQ

If you have any questions concerning this site that aren't answered by this FAQ then please email us at neil@rocknrollaus.com or call us up.

FAQ

1. What condition should I expect my goods to be in?

A. Items marked as NEW are brand new, sealed and are exactly how you would buy them in a store. Others that are marked as USED are in working condition and should have average wear and tear unless specified.

2. What Freight charges are there?

A. To make this process easy we are charging no freight charges anywbere in Australia. That's right. free shipping on every product anywhere in Australia.

3. Is there any sort of Shipping Insurance?

A. Yes all our goods are fully insured to their sales value should anything happen during delivery.

4. Is the website secure? How can I trust you with my credit card?

A. All your account information is taken by a secure link and your credit card details are passed to the eWAY realtime gateway. This automatically debits your card for the appropriate amount and we get your delivery details to ship the item. At no stage do we see your full credit card number or enter the amount to charge - it is all automatic.

5. How long does it take for items to ship?